Nathan Salzl interned with the Improve Group from Spring - Fall 2006. We loved his enthusiasm for evaluation--and his background in the arts helped us significantly in our work with several arts organizations. Here is an update from Nathan:

I am still enjoying every day at United Way 2-1-1. This fall we are in the trenches with accreditation, documenting and updating all of our processes and procedures to become a nationally accredited call center. It's very challenging to answer all of the hundreds of questions in such an organized way. The most exciting part of this process is working with our database programmers to design some new and innovative software that will allow us to collect the data we need, using fields integrated into the call center that assist the Information and Referral Specialist with the natural flow and progression of taking a call and meeting the callers needs. It's interesting to think of data collection from an operations perspective, rather than a survey sample. It's also really fun to work with the programmers and after months of discussion and planning see the products come to the computer screen. It's a real collaboration of skills and understanding. So there's never a dull day at United Way, and I hope to continue learning and growing here as long as I can!